Software Support Expert
گلدیران
جنسیت
:
تفاوتی ندارد
تهران
,
تهران (محدوده شمال غرب)
نوع همکاری
:
تمام وقت
705 روز قبل
تعداد پرسنل
:
بیش از 1000 نفر
.
میزان حقوق
:
توافقی
.
جایگاه سازمانی
:
کارشناس ارشد
.
دسته بندی شغلی
:
برنامه نویسی، توسعه نرم افزار و وب ( بک اند، فرانت اند، اپلیکیشن و ... )
شرح وظایف و مسئولیت های این شغل
.
Engage with users to identify their issues with the software.
. Communicate with suppliers and escalate software issues and follow up for solving the issues.
. Schedule and run maintenance jobs on the systems.
. Schedule and plan for version upgrades and do the required tests.
. Ensure software backup policies are in place and run based on the schedule.
. Prepare required documents for user training and software technical documents.
. Manage the issues raised in the ticketing system and ensure the response time is according to the SLA.
. Interact with other IT team members to share the common issues and knowledge sharing.
. Analyze and prepare reporting requirements of users.
. Communicate with suppliers and escalate software issues and follow up for solving the issues.
. Schedule and run maintenance jobs on the systems.
. Schedule and plan for version upgrades and do the required tests.
. Ensure software backup policies are in place and run based on the schedule.
. Prepare required documents for user training and software technical documents.
. Manage the issues raised in the ticketing system and ensure the response time is according to the SLA.
. Interact with other IT team members to share the common issues and knowledge sharing.
. Analyze and prepare reporting requirements of users.
شرایط عمومی احراز این شغل
.
Bachelor’s or Master’s degree in IT or Software Engineering.
. 2 to 4 years of related experience.
. Good knowledge of SQL Server and database structure.
. Good knowledge of system integration concepts, web services, and APIs.
. Experience in Hamkaran and Chargoon software would be an advantage.
. Experience in system implementation or support is preferred.
. Familiarity with web systems, IIS, HTTP protocols, and their debugging.
. Good knowledge of report analysis and using queries to extract reports.
. Good knowledge of Excel and writing formulas.
. Good English communication skills
. 2 to 4 years of related experience.
. Good knowledge of SQL Server and database structure.
. Good knowledge of system integration concepts, web services, and APIs.
. Experience in Hamkaran and Chargoon software would be an advantage.
. Experience in system implementation or support is preferred.
. Familiarity with web systems, IIS, HTTP protocols, and their debugging.
. Good knowledge of report analysis and using queries to extract reports.
. Good knowledge of Excel and writing formulas.
. Good English communication skills
شرایط کلیدی احراز این شغل
.
جنسیت
:
تفاوتی ندارد
.
وضعیت تاهل
:
تفاوتی ندارد
.
بازه سنی
:
تفاوتی ندارد
.
میزان سابقه کار
:
2 تا 4 سال
.
مقطع تحصیلی
:
کارشناسی
.
وضعیت نظام وظیفه
:
تفاوتی ندارد
.
رشته تحصیلی
:
ارتباطات و فناوری اطلاعات , فناوری اطلاعات IT , مهندسی کامپیوتر
.
زبان های مورد نیاز
:
.
مهارت های مورد نیاز
:
MySql,
فرصت های شغلی مشابه
